Proudly protecting the Ottawa community since 1988

Our Services

We provide consultation, installation, maintenance and 24/7 monitoring of your security system.

Smart Spaces

Lights, alarms, plugs, music, video doorbells, heating, cooling, doors & more activated by your phone or voice. 

Access Control

Monitor traffic and grant targeted access using fob systems and smartphone-enabled doors. 

Surveillance Cameras

Keep an eye on your property with indoor and outdoor cameras equipped with full colour and night vision capabilities. 

Our Promise

Here are some of the values that we seek to honor in everything we do. 

Integrity

We’re here to share our expertise and empower you with all the information necessary to make the best decision for your specific needs, not to sell you on solutions you don’t need. 

Flexibility

We don’t believe in fixed contracts. We are committed to providing you superior service at affordable rates. If you’re not fully satisfied with our work, then we insist that you cancel. 

Transparency

You own all your equipment, we just help you manage it. We see ourselves as your partners and we strive to give you complete control over your security system at all times. 

Loyalty

Without the ongoing trust and support of our community, we wouldn't be here today. We view our clients as family and we work relentlessly to surpass the high standards we set for ourselves.

Perks of Working With Us

  • If your alarm system is not communicating properly, we will diagnose it and work to fix it for up to one hour, free of charge.

  • If a component we've installed, such as a camera or a keypad, is malfunctioning and still under warranty, we will replace it for free. We also cover door and window contacts if they fail within one year of installment.

  • On average, we charge $5 less per month for monitoring than our competitors.

  • Thinking of switching to Shanalex from another provider? We're proud to offer new clients up to 3 hours of free service to get you up and running.

  • If you have any old equipment, such as an old keypad with sticky keys, and we have an equivalent used one in stock, we will replace it free of charge.

  • Things change, we get it. If you find yourself no longer needing protection in a particular zone, we will disable it for free.

Don’t take our word for it! Here’s just a tiny sampling of our thousands of happy customers. 

Client Testimonials

  • "I had Shanalex do a home security and camera job for me. They were quick, professional and competitively-priced. I'd highly recommend any day of the week."

    — Mike, Casselman

  • "As the owner of a zoo, I was searching for someone who could help us keep our animals safe. Shanalex offered by far the most competitive pricing and they were genuinely enthusiastic about working with us. They've been able to help us almost immediately whenever we've had any issues and the service has been outstanding."

    — Shane, Sarsfield

  • "Shanalex provides truly exceptional service. Anytime I call, they're there within hours and I've consistently found them to be incredibly empathetic to my needs. I really appreciate how willing the team is to find creative solutions to problems I'm facing and the honesty with which they approach their work. I couldn't recommend them more highly."

    — Lauren, Alta Vista

  • "I chose Shanalex because they are very friendly personalities and they were able to do the job quickly and at an amazing price point compared to other companies. Anytime I've needed something, they've come over right away and taken care of it. I haven't had any problems with anything they've installed and I couldn't be happier with the service. "

    — Mike, Castle Heights

  • "They're very professional and reliable. I've never once had any kind of issues when alarms would go off, which is one less thing I have to think about when running my business. All around a great service to have."

    — Justin, Nepean

  • "As a business owner, I appreciate how straightforward and transparent Shanalex is. I forgot my pin one time and got a phone call right away checking to make sure everything was okay. When we were installing a system in a new building, they took every precaution to keep the place spotless. I believe in supporting local small businesses and I've happily referred Shanalex to many friends."

    — Maroun, Riverside South

  • "Shanalex did some work for my video cameras and they took the time to come to my house to meet with me. When I needed a replacement camera, they helped me secure one quickly and at a fair price. They're good, reliable, honest people and I appreciate them."

    — Jon, Cumberland

See Us In Action

How we give back

Battery Recycling

Drop off old batteries anytime or schedule a bulk pickup free of charge. Proceeds from our battery recycling program are used to sponsor an annual BBQ to show our thanks to the Shanalex community.

Community Donation

Each year, we donate a free security system to someone in need as a way to show our support for the community.

FAQ

  • As good general rule, always select a hardwired system over a wireless, unless the construction of your home doesn’t allow reasonably easy installation (ie: basement ceilings finished with non – removeble tile or drywall over the majority of the basement ceiling area). On average, wired systems give less trouble than wireless over time. If you must opt for wireless, expect to pay substantially more for the same installation versus wired. Then, insist on only the very best quality equipment (made by Ademco, DSC, Interlogix and Paradox). Large companies use wireless to cut down labour costs, not worrying about the long term service calls that can be generated from battery changes. To them – this doesn’t matter, since most companies charge you for the service call.

  • Make sure you discuss and get agreement about the following common industry practices:

    1) If you are purchasing your panel outright, insist your dealer does not lock your alarm panel. If locked, only he can re-enter to program your panel to go to another monitoring station of your choice at some later date – effectively holding you hostage to his demands! In many cases, the board cannot be defaulted back to factory, thereby ensuring the board is no use to the next company. This is a common, unethical practice engaged in by many companies both large and small.

    2) Make sure the panel you are purchasing is not “proprietary” in nature (ie: is unique in its ability to communicate only with certain stations) thereby ensuring you must remain with the original monitoring station. Big, national chains are very guilty of this common practice, although this is fast disappearing!


    3) Get agreement that if you should decide at some future time to go elsewhere for your monitoring, that the dealer will change the unique installers code back to default value (necessary to re-enter programming mode).

    Any reputable company should be glad to put these safeguards in writing if you need that to feel comfortable. If not, go elsewhere!

  • No problem! We can install a wireless GSM, which functions like a little cell phone, that works with all alarms.

Interested in learning more about our residential & commercial security solutions?